Store Policies

Shipping

Flat rate shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact me directly.

Returns

Small item returns are limited to 14 days after purchase with receipt. Must be unused and still have original packaging. Certain items may be ineligible for returns such as custom made products, custom assembled kits or anything that cannot be re-sold due to the nature of the item.

Unless an instrument, bow, or case has a factory defect that has gone unnoticed by our staff, the customer and the customer's teacher, once the trial period for an instrument has passed and the customer has completed the purchase, no returns will be accepted. Please refer to our FAQs page for more information.

For online returns customers are responsible for return package shipping. If the item came damaged in the mail please send photos and contact me within 24 hours of delivery. 

Privacy

Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. 

If you have any questions regarding the information collected or anything else feel free to contact me.